Support FAQ

 
 

FRONT SUSPENSION FAQ
To Rear Suspension FAQ • Suspension Set-Up • Tech Support • How to choose the right Shock

Complaint Cause Solution
  • front forks sluggish/nearly immobile
  • front forks shock the steering when accelerating and in ruts uncomfortable
  • front wheel bounce on poor surface
  1. too much spring preload
  2. spring too hard
  1. reduce spring preload
  2. fit progressive front fork springs with softer initial strength
Complaint Cause Solution
  • dips too deeply into suspension
  • too much negative suspension travel
  • tendency to shock when braking
  • front fork shudder when braking and travelling downhill
  1. not enough spring preload
  2. spring too soft
  1. increase spring preload
  2. fit progressive front fork springs with harder initial strength
Complaint Cause Solution
  • front forks sluggish/nearly immobile
  • shocks in steering when accelerating
  • front wheel bounce when braking hard
  1. compression too hard
  1. reduce compression
  2. use thinner oil
Complaint Cause Solution
  • front forks shock when braking and on uneven road surfaces dips rapidly when braking
  1. compression too soft
  1. increase compression
  2. use thicker oil
Complaint Cause Solution
  • front forks spring back slowly
  • uncomfortable
  • front wheel unable to cope with uneven surfaces
  • indirect steering behaviour
  1. rebound too hard
  1. reduce rebound
  2. use thinner fork oil
Complaint Cause Solution
  • front end is lively
  • bounce/shock on uneven surfaces
  • front forks spring back too quickly
  1. rebound too hard
  1. increase rebound
  2. use thicker front fork oil
Complaint Cause Solution
  • front forks shock
  • front wheel shudders
  • not enough progressive hardening of spring towards end of travel
  1. air chamber too large
  1. increase oil level in small steps of 5 to 10 mm
Complaint Cause Solution
  • forks hard
  • tendency to shock in steering
  • front wheel bounces when braking due to hydraulic stop blocking
  • uncomfortable
  1. air chamber too small
  1. decrease oil level in small steps of 5 to 10 mm

REAR SUSPENSION FAQ
To Front Suspension FAQ • Suspension Set-Up • Tech Support • How to choose the right Shock

Complaint Cause Solution
  • too little negative suspension travel
  • bike shocks through steering in ruts or when accelerating
  • shock absorber appears immobile
  • poor comfort
  • overloading on front forks when travelling downhill or braking
  1. too much spring preload
  1. reduce spring preload
  2. fit softer spring if necessary
Complaint Cause Solution
  • bike dips too deeply
  • too much negative suspension travel
  • uncomfortable
  • tendency to shocking
  • wanders on uneven surfaces
  1. not enough spring preload
  1. increase spring preload
  2. fit harder spring if necessary
Complaint Cause Solution
  • very uncomfortable
  • rear wheel tends to bounce
  • in fast bends especially when accelerating
  • rear wheel bounce on uneven road
  1. compression too hard
  1. reduce compression
  2. adjust shock absorber internally
Complaint Cause Solution
  • bike shocks when suspension dips
  • becomes unbalanced when shocking
  • tendency to snake when accelerating out of bends
  1. compression too soft
  1. increase compression
  2. adjust shock absorber internally
  3. repair/replace worn shock absorbers
Complaint Cause Solution
  • suspension extremely sluggish
  • rear wheel unable to cope
  • well with uneven surfaces
  • uncomfortable
  • tendency to snake in ruts
  1. rebound too hard
  1. decrease rebound
  2. increase spring preload if necessary
Complaint Cause Solution
  • bike suspension extremely lively
  • tendency to surge
  • constant activity at the rear
  • rear wheel has tendency to bounce
  1. rebound too soft
  1. increase rebound
  2. reduce spring preload if necessary
  3. repair/replace worn shock absorbers